Our normal hours of operation are from from 9 a.m. to 5 p.m.,
Monday through Fridays. Here are our service rate.
- Normal rate: 5 days a week, 9 a.m. to 6 p.m. - $60 per hour
- Off hours rate: weekends and weekdays 6 p.m. to 9 p.m.,
$80 per hour
- Holiday/emergency rate: $120 per hour, all major holidays
The minimum charge is one hour; on any calls over one hour, time
is charged on half hour intervals.
A $20 diagnostic fee is charged on the rare occasion that a
technician is not able to solve your problem; this fee is waived and
included in the hourly service fee otherwise.
A $15 trip charge is charged for customers north of the city of
Encinitas and south of Downtown San Diego to cover travel distance
and costs. You will be notified beforehand, so there will be
no surprises.
No, we do not do any sort of price matching against our
competitors. Our belief is that we provide a quality service
to our customers. Our technicians have been working with many
business and residential customers for many years, and we'll assure
you that your hard earned money is put into good use.
That is a good question. From our experience at helping
customers, we often find that when a customer asks for a certain
service (memory upgrade, virus scan, etc.), it turns out that they
need something else altogether. We do not want to surprise
you, the customer, by telling you that you need this extra charge
here and there. We want to earn your trust as customers, and
we want you to use us in the future. Also, we don't want to
just walk away after solving whatever specific problem you have.
We'd like to give you an assessment of your computer, and what your
potentially your needs are.
Yes, we do offer service contracts. Instead of worrying
about paying every time, why not buy a block of time, and call us
when you have a need? If you buy more than a certain amount of
hours at a time, you will get a discount! Please call for
details!
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